Refund policy
Return, Exchange & Cancellation Policy
Order Cancellation
All orders placed on Inwoven are final and cannot be cancelled once confirmed.
At Inwoven, every product undergoes multiple quality checks before dispatch to ensure it meets our standards. Many of our products feature handcrafted details and artisanal techniques, which may result in slight variations in color, texture, weave, print placement, or finishing. These natural characteristics are part of the product's unique appeal and should not be considered defects.
Each product page contains detailed information regarding size, dimensions, color, fabric, craftsmanship, and other relevant specifications. By placing an order, the customer acknowledges that they have carefully reviewed the product details and agree to our terms and conditions.
If you require any additional information before making a purchase, please feel free to contact us.
Returns & Exchanges
We accept returns or exchanges only under the following circumstances:
•The Return & Exchnage Request Will be Accepeted If Reported Within 24 Hours of product delivery as per the given citeria and given requirements.
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The item received is physically damaged.
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The item has a manufacturing defect.
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The item received is incorrect or significantly different from the product ordered.
- Fabric Note: Minor fabric knots, slubs, slight texture variations, or subtle colour variations are natural characteristics of the fabric and are not considered defects. Such variations are not eligible for return or exchange.
Important Return & Exchange Requirements
To process any return or exchange request, customers must provide the following:
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Complete Unboxing Video: A clear, continuous video of the package being opened. The video must show all parts of the product and all accessories received, including the suit, dupatta, salwar/pajama, and any other items included in the package.
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Clearly Show the Issue: After showing all the items received, the video must clearly highlight any damage, fabric defect, missing item, stain, or other quality issue.
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Photographs of the Issue: Clear photographs showing the reported damage or defect must also be provided.
The unboxing video is mandatory for all return and exchange requests. It helps us verify the condition of the product at the time of delivery and determine whether the issue occurred during transit, packaging, or manufacturing.
Please note: Return or exchange requests without a valid unboxing video Will not be accepted.
Damaged Deliveries
If your package appears damaged at the time of delivery, we recommend:
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Taking clear photographs of the package and product.
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Refusing the delivery, if possible.
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Informing us immediately via email with supporting photographs.
Damaged or Incorrect Item
Please email us at Inwoven3@gmail.com within 24 hours of receiving your order with:
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Your order number
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Images of the product
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Unboxing video
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Description of the issue
Requests submitted after this period may not be eligible for return or exchange.
Return Conditions
To qualify for a return or exchange:
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The product must be unused, unwashed, and in its original condition.
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All tags, labels, and packaging must remain intact.
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The item must be returned in its original packaging.
Once your request is reviewed and approved, our team will provide the return instructions and return address.
Refund Process
After the returned item is received, it will undergo a quality verification process. Once approved, the refund will be processed to the original payment method. Processing times may vary depending on your payment provider.
Liability Disclaimer
Inwoven is not responsible for:
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Products damaged due to misuse, improper handling, or normal wear and tear.
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Loss or damage of products during return shipping arranged by the customer.
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Minor variations in handcrafted products that are inherent to artisanal production.
For any questions regarding returns, exchanges, or refunds, please contact us.