Refund policy

Return, Exchange & Cancellation Policy

Order Cancellation

All orders placed on Inwoven are final and cannot be cancelled once confirmed.

At Inwoven, every product undergoes multiple quality checks before dispatch to ensure it meets our standards. Many of our products feature handcrafted details and artisanal techniques, which may result in slight variations in color, texture, weave, print placement, or finishing. These natural characteristics are part of the product's unique appeal and should not be considered defects.

Each product page contains detailed information regarding size, dimensions, color, fabric, craftsmanship, and other relevant specifications. By placing an order, the customer acknowledges that they have carefully reviewed the product details and agree to our terms and conditions.

If you require any additional information before making a purchase, please feel free to contact us at:

Email: Inwoven3@gmail.com

Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

  • The item received is physically damaged.

  • The item has a manufacturing defect.

  • The item received is incorrect or significantly different from the product ordered.

  • The package is missing parts, accessories, or components that were included in the order.

Important Return Requirements

To process a return or exchange request, customers must provide:

  • A clear unboxing video showing the package being opened.

  • Photographs clearly displaying the issue or damage.

  • Proof that the product was received in the reported condition.

The unboxing video is mandatory and helps us assess whether the damage occurred during transit, packaging, or manufacturing.

Damaged Deliveries

If your package appears damaged at the time of delivery, we recommend:

  1. Taking clear photographs of the package and product.

  2. Refusing the delivery, if possible.

  3. Informing us immediately via email with supporting photographs.

Reporting a Damaged or Incorrect Item

Please email us at Inwoven3@gmail.com within 24 hours of receiving your order with:

  • Your order number

  • Images of the product

  • Unboxing video

  • Description of the issue

Requests submitted after this period may not be eligible for return or exchange.

Return Conditions

To qualify for a return or exchange:

  • The product must be unused, unwashed, and in its original condition.

  • All tags, labels, and packaging must remain intact.

  • The item must be returned in its original packaging.

Once your request is reviewed and approved, our team will provide the return instructions and return address.

Refund Process

After the returned item is received, it will undergo a quality verification process. Once approved, the refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

Liability Disclaimer

Inwoven is not responsible for:

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Loss or damage of products during return shipping arranged by the customer.

  • Minor variations in handcrafted products that are inherent to artisanal production.

For any questions regarding returns, exchanges, or refunds, please contact us at Inwoven3@gmail.com.